Auckland Obstetric Centre Limited respects your privacy and is committed to protecting your personal information (collectively referred to as “we”, “us” or “our” in this Policy). We are committed to acting in accordance with New Zealand privacy legislation and the terms and conditions of this Policy.

1.1 Personal information means any information about an individual from which that person can be identified. It does not include information where the identity of the person to which the information relates has been removed (i.e. anonymous information).

1.2 During the course of business, we may collect personal information supplied by you such as:

(a) Your full name, physical address, billing address, mobile phone number, and email address;

(b) Your work information such as job title, company and location;

(c) Information relating to your use of our Website and interactions with our staff including phone and email communications;

(d) Information that you have authorised other third parties to provide to us; and

(e) Details of your visit to our Website.

1.3 If you fail to provide any information that is reasonably requested by us, you may not be able to use our Website or we may not be able to respond to your enquiries.

1.4 It is important that the personal information we hold about you is accurate and current. You must ensure that any personal information you provide to us is true and accurate. Please keep us informed if your personal information changes.

1.5 We will also collect non-personal information about you such as your internet protocol (IP) address, login data, time-zone setting and location, operating systems and platform, and other technology on the devices you use to access our Website.

2.1 We will use your personal information for a number of purposes connected with our business operations and functions, including but not limited to:

(a) Processing your requests for further information or responding to your enquiries;

(b) Dealing with requests, enquiries or complaints and other customer care related activities and all other general administrative and business purposes;

(c) Carrying out market and product analysis and research;

(d) Analysing or improving our Website services and improving our customer service to you;

(e) Contacting you (including by email) about any of our services, or information relating to marketing and advertising that we think may be of interest to you (unless you ask us in writing not to);

(f) Contacting you (including by email) about any changes to our Website;

(g) Identifying any unauthorised attempts to upload or change information, or otherwise cause damage to our Website or business.

2.2 We, or third parties authorised by us, may use non-personally identifiable information to compile statistical and analytical reports on the use of the Website by all of our customers, provided that such reports do not identify you or any other individual users.

2.3 We will only use your personal information for the purposes for which we collected it, unless you have authorised the use of your information for another purpose or we reasonably consider we need to use your information for another purpose which is directly related to the purpose for which it was obtained or as otherwise permitted by law.

3.1 We may disclose your personal information to certain third parties for a particular purpose, including but not limited to:

(a) Third parties who provide products or services related to our services or our Website, such as suppliers and service providers;

(b) Third parties who are involved in the prevention or detection of fraud or crime or the apprehension or prosecution of offenders, including the operators and participants of crime prevention schemes in which we participate who may compare your personal information with information collected from other sources and who may keep a record of the searches we make against your name;

(c) Third parties to whom we may be required to pass your information by reason of legal, governmental or regulatory authority or where we believe in good faith that disclosure is necessary to protect or enforce our rights or the rights, property or safety of others;

(d) Trusted third parties to provide services or perform functions on our behalf. We may provide such persons with access to the personal information necessary to perform these functions, based on our instructions and on the condition that this information is treated with the utmost care and kept confidential in line with the requirements of New Zealand privacy legislation; and

(e) To any other third party where you have given your express consent for us to do so.

3.2 If our assets or business are acquired by a third party, our customer information will be one of the transferred assets. In that case, we will continue to ensure the confidentiality of any personal information and will give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

3.3 We may disclose non-personally identifiable information to our service providers (such as Google) for the purposes of conducting our business and improving our Website, services and marketing.

4.1 We maintain security safeguards to protect your information and take reasonable steps to ensure that your personal information is not disclosed to any unauthorised person or entity. Any information that we collect about you is held by us and is kept safe at our premises located at Ground Floor, 20 Titoki Street, Parnell, Auckland 1052, New Zealand.

4.2 Regardless of the security measures taken by us, you acknowledge and understand that no data transmission over the internet and no security software or other security feature can be guaranteed as totally secure.

5.1 We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

5.2 We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6.1 You are entitled to request access to and correction of any personal information held by us.

6.2 Please contact us via email (aoc@obstetrics.co.nz) if you wish to access, change or correct your personal information, or if you have any questions about our Policy. We will respond to access to information requests as soon as reasonably practicable but no later than 20 working days after the day on which we receive the request.

7.1 We may, for marketing purposes, send you information about our services or offerings.

7.2 If you no longer wish to receive this information please let us know by emailing aoc@obstetrics.co.nz or by following the unsubscribe information in the communication. Please be aware that it may take up to 10 working days for changes to your preferences to take effect.

8.1 Please note our Website may also contain links to other third party websites. We do not have any control over those websites and this Policy does not apply to such websites.

8.2 We encourage you to review the privacy policy of any other website you may interact with.

9.1 When you interact with our Website, we will automatically collect technical information about your equipment, browsing actions and patterns. Technical information includes internet protocol (IP) address, login data, time zone setting and location, operating system and platform, and other technology on the devices you use to access and use our Website.

9.2 We collect this technical information data by using cookies and other similar technologies.

9.3 A cookie is a small file of letters and numbers that we put on your computer or mobile phone. These cookies allow us to distinguish you from other users of our Website, which helps us to provide you with a good experience when you use our Website and also allows us to improve and optimise our Website.

9.4 The cookies and marketing tools used by us include:

(a) Content Management System. When you fill in forms on our Website or contact us, you may be recorded in our Content Management System. As a result, we may be able to track your browser activity and link it back to your user profile.

(b) Google Analytics. This uses cookies to let us know things like how you got to our Website, what pages were viewed, what articles were read by you, and any other interactions such as watching a video or filling in a form.

(c) Google Analytics and Google AdWords Remarketing. These let us build an anonymous list of visitors who have been to our Website before. As a result, we can serve you our ads on other websites you are looking at.

(d) Google Display Network Impression Reporting. This tells us if you have seen one of our Google Display ads and then came back to our Website another way. This helps us with attributing conversion actions on our Website.

(e) Google Analytics Demographics and Interest Reporting. This tells us your age, gender, potential interests, what you have been looking for online.

(f) Call Tracking Metrics. This is a tool that we use to determine which online marketing channels are generating calls. This tool also records calls.

(g) Integrated Services. This is how these tools can combine and analyse all the data above to help us (as advertisers) target more specifically.

9.5 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Website.

9.6 If you wish to revoke your consent to the use of cookies on this Website you can either delete the cookies in your browsers memory or clear your cache.

9.7 Please note that links to third party websites, plug-in and applications may use cookies, over which we have no control.

10.1 This Policy may be updated or amended from time to time, in which case we will also update the modification date at the bottom of this document.

11.1 Your use of our Website constitutes acceptance of this Policy (or any future variation which may be uploaded to the Website).

12.1 We welcome any feedback or questions about our Policy or any other interaction you may have had with us. Please feel free to email us at aoc@obstetrics.co.nz.

We keep our Privacy Policy under regular review. This version was last updated in November 2022.